MICROS Systems, Inc. (NASDAQ: MCRS), headquartered in Columbia, Maryland, is the world's leading developer of enterprise applications serving the hospitality and specialty retail industries.  MICROS serves table service and quick service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores, with complete information management solutions including software, hardware, enterprise systems integration, consulting and support.  MICROS's distributes its products through subsidiaries, independent dealers/distributors, and company-owned sales and service offices around the world. This global network consists of over 4,800 employees, more than 80 wholly or majority-owned subsidiaries and branch offices in major markets, and 115 distributors in 45 countries. 

Property Management and Central Hotel Solutions

MICROS-Fidelio provides a host of products to the hospitality industry.  These offerings include a complete range of full-featured Property Management and Central Hotel Solutions as well as integrated Restaurant Management Solutions.

OPERA Enterprise Solution (OES)

The OPERA Enterprise Solution is a fully integrated suite of products that can be easily combined for deployment at any size organization — from the single-property hotel to global, multi-branded hotel chain environments. Hotels and chains can choose just the products and features they need; OPERA OES is modular and scalable. OPERA modules include property management, sales and catering, quality management, gaming and comp accounting, and mixed use condo/hotel room management. In addition, the OPERA Enterprise Solution offers central management products including the OPERA Reservation System for both guestroom and function space sales; the OPERA Customer Information System, a customer relationship management package specifically designed for the hospitality industry; and Sales Force Administration, which provides centralized lead management and sales support for regional and national Sales teams.

OES Enterprise Software: Property Management Solutions, Tools, and Modules

·                             Central Systems

o                                          OPERA Business Intelligence

o                                          OPERA Reservation System

o                                          OPERA Customer Information System

o                                          OPERA Web Suite

o                                          OPERA GDS Interface

o                                          OPERA Sales Force Automation (SFA)

o                                          OPERA Revenue Management

·                             Property Systems

o                                          OPERA Property Management System

o                                          OPERA Xpress

o                                          OPERA Lite

o                                          Operetta Hotel Software Solution

o                                          OPERA Sales & Catering

o                                          OPERA Vacation Ownership System (OVOS)

o                                          OPERA Kiosk

o                                          OPERA Activity Scheduler

o                                          MICROS-Fidelio Financials / OPERA Vision

·                             Flexible Deployment

o                                          eLearning

myfidelio.net - The Power of Hotel Distribution

myfidelio.net is an enterprise solution for the hospitality industry providing central reservation management services and connections to worldwide distribution channels. This advanced e-commerce solution connects individual hotels and hotel chains with the travel trade and end consumers allowing them to conduct travel related e-commerce.

The myfidelio.net application is linked via a switch company to all four major GDS. Through this dedicated interface, hotels are distributed to more than 500,000 travel agency terminals worldwide.

By using the internet booking facilities of myfidelio.net, hotels make their own website a real sales portal. In addition, myfidelio.net offers advanced distribution via online travel agencies and portals, also known as ADS (Alternative Distribution Systems).

A key feature of the myfidelio.net application is its ability to create a single image inventory environment for each property that can be easily presented to all relevant sales channels. All Micros-Fidelio hotel solutions can be integrated with the myfidelio.net application, specially all MICROS-Fidelio PMS (Property Management Systems) and ORS (Opera Reservation System).

Simphony™: MICROS’s First Hospitality Solution using a Services Oriented Architecture (SOA) and Software as a Service (Saas)

Simphony™, MICROS’s first Software as a Service offering, is an enterprise, service-oriented architecture (SOA), point-of-sale (POS), hospitality product. SOA allows organizations to deploy the hosted POS system using a design that provides flexibility, resiliency, and streamlined integration of applications. Simphony™ is designed for SaaS deployment into diverse environments to deliver the complex, mission-critical functions demanded by the most innovative customers. SaaS alleviates the burden of software maintenance, ongoing operation, and support.

Simphony™ allows the client to be fully resilient and capable of performing mission critical operations in the event of an upstream failure. SOA allows for the integration of business functions such as property management systems, paperless kitchen display systems, credit card interfaces, and reporting at the individual property or revenue center to ensure continuous system operation. Additionally, SOA allows for the elimination of costly local servers by allowing only the necessary SaaS services to be run at the property level.

Although Simphony™ may be implemented at a single property, the true value can be found in its ability to scale to a business with thousands of workstations spread over many properties. This Software as a Service solution can be hosted using one of MICROS’s four worldwide datacenters, or it can be self-hosted by a customer. The Enterprise Management Console allows for the management of the entire system from within a single application. Users are able to create and define the parameters of the enterprise, properties, and revenue centers from any PC that has access to the central server, thus allowing local users to make changes to their configuration if necessary.

The hosted POS Simphony™ Enterprise Suite includes:

·         Enhanced Retail Functionality

·         E-business Solutions Integration

·         Tiered Pricing

·         Paperless Kitchen Solutions

·         Kiosk

·         Enterprise Maintenance

·         Property Maintenance

·         Hand Held Support

·         Gift Card Support

·         Credit Card Support

In addition to its robust hosted POS operations functionality, Simphony™ also provides sales and cost reporting capabilities via the web-based, mymicros.net solution, and interfaces to third-party peripheral equipment and software, including Property Management Systems, Liquor Dispensing Systems, Stored Value Cards, and Table Management Systems. With superior architecture, scalability, resiliency, integration, and flexible configuration deployment options, Simphony™ is the complete enterprise solution to orchestrate your POS technology needs.

MICROS 9700 HMS Point-of-Sale System

MICROS 9700 HMS is the most widely used point-of-sale solution in the leisure and entertainment marketplace. Built on years of industry experience, the entire 9700 HMS product suite is technology independent, running on MS SQL, Oracle, and Multiple Windows platforms. All 9700 HMS modules are web-delivered and enterprise enabled, making them easy to use while reducing total cost of ownership. 9700 HMS has proven installations ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas. Whether you operate one restaurant or hundreds, 9700 HMS has the functionality to meet your needs.

·         9700 Reservation and Table Management - Enterprise Reservations and Guest Experience Management using a single guest profile, updated with special requests, preferences and guest check details of each visit.

·         9700 Suites Management - food and beverage catering solution that allows you to facilitate web ordering, pre-orders/standing-orders, production management and pantry delivery management.

·         9700 Web Reporting, Auditing and Analysis - designed to deliver the information you need to run your business, right to your desktop. The web design allows you to view high level information, such as net sales and drill all the way down to individual check detail quickly and efficiently.

MICROS RES

mymicros.net is a content rich Internet portal for the restaurant industry that includes access to hosted applications for point-of-sale, back office, data warehousing, business intelligence and other business applications and content. mymicros.net creates the next-generation model of restaurant enterprise systems and extends the capability for existing MICROS customers.

• EIP - an elegant yet very powerful data warehouse that is easily mined with a simple web browser.
• iCare - provide an easy way to setup and manage gift cards and point-based loyalty programs with complete reporting through mymicros.net.
• myinventory - easy-to-use and robust inventory application for managing inventories at either a single property or multiple outlets
• EMS - Automates all store data uploads to the point-of-sale for on the fly changes to menu items, prices, discounts, taxes and other POS-specific data.
• XBR Loss Prevention - provides a way for operations to monitor and report problematic point-of-sale entries as soon as data is processed

MICROS e7

MICROS e7 Series Point of Sale (POS) system combines the reputation and reliability of MICROS hospitality technology with a price suitable for table service and quick service restaurants, delis, sandwich shops, nightclub/bar establishments, and more. MICROS e7 combines an all-in-one MICROS Workstation 4 (WS4) with a powerful embedded software application based on the Microsoft Windows® CE .NET operating system.

The MICROS e7 functionality which manages guest checks, staff productivity, menu offerings, and restaurant operations easily and economically; delivers the following benefits:

Mobile MICROS

JTECH

JTECH is the leading supplier of hospitality wireless communications systems, with solution including silent server paging, guest paging and manager/staff paging.  JTECH systems enhance profitability and create efficiencies by streamlining business communications within the restaurant, club, hotel or other hospitality environment.

• ServAlert - Allows chefs to page servers when orders are ready, optimizing efficiency; featuring the new rechargable ServerPass™ pager
• GuestAlert - Manages customer flow in full sevice and fast casual dining environments; featuring the popular "Glowster®" and GuestPass™ pagers.
• HostAlert - Coordinates various aspects of restaurant operations to maximize guest flow; featuring the popular "Glowster®" and GuestPass™ pagers, plus the InstaCall™ Alphanumeric pagers for integrated server messaging.
• ValetAlert - Allows guests to page the valet and have car delivered while paying the restaurant bill, or exiting/checking out of the hotel, elevating guest service levels; featuring StaffComm™hand-held push button transmitters